Privacy policy
Last Updated: September 6, 2023
At Horizon BITRADE, we prioritize your privacy and trust. We want to be transparent about how we collect, use, and share your information. This notice applies to Horizon BITRADE and its affiliated companies. For a complete list of our affiliates, please refer to our Legal Disclaimers page.
What This Policy Covers
This policy pertains to all Horizon BITRADE products and services, including Cash, Tax, Self-directed Investing, Invest, and Crypto, as well as our website and its subpages.Types of Personal Information We Collect
We collect various types of personal information to provide you with our services:Biographical Information
This includes details like your name, address, phone number, email, birthdate, and Social Insurance Number (SIN).Financial Information
We gather data such as your bank account details, transaction history, account types, and balances from you or your financial institutions.Beneficiary Information
If you open a registered retirement account, we may ask for beneficiary details, including names and ages of dependents.Identification
We may require copies of government-issued IDs or a photograph for verification purposes.Referral Information
If you refer someone to Horizon BITRADE, we collect the contact information of that individual with their consent to send them relevant information.Customer Support Information
When you contact us, we may ask for identifying information to assist you better. We may also record interactions to improve our service.Employment Information
If you apply for a job with us, we collect data from your resume and cover letter for recruitment purposes. We advise you to verify the identity of anyone requesting personal information during the hiring process.Automatically Collected Information
Service Information
We track how you engage with our website and services to enhance your experience.Cookies and Tracking Technologies
For more details, please refer to our Cookie Policy.Log Data
We collect information like IP addresses, browser types, and time spent on our website to improve our services.Analytics
We may utilize third-party services like Google Analytics to better understand user behavior and enhance our website. This Privacy Policy remains in effect as long as we hold your information, even after you stop using our services. By providing your personal information, you consent to our collection and usage practices as outlined here. We will notify you of significant changes to our privacy practices.How We Use Your Information
We use your personal information for several purposes, including:- Understanding your financial needs to provide suitable products and services.
- Verifying your identity and maintaining accurate account information.
- Managing your relationship with Horizon BITRADE and our affiliates.
- Detecting and preventing fraud and other unauthorized activities.
- Complying with legal and regulatory requirements.
- Tailoring your website experience and making relevant product recommendations.
- Analyzing data to improve our services and identify trends.
Protecting Your Information
At Horizon BITRADE, we take your privacy seriously and implement various safeguards to protect your personal information:- We maintain strict administrative, technical, and physical security measures against unauthorized access or disclosure.
- Our employees are trained to keep your information confidential and must sign agreements to uphold this commitment.
- Your online access is secured with a password of your choice. We recommend keeping this password private and secure.
- We only retain your information for as long as necessary and limit access to it within our organization.
- Our service providers are also required to uphold similar confidentiality standards.
We are committed to ensuring your information is handled with care, giving you peace of mind as you engage with Horizon BITRADE.
Steps you can take to protect your Personal Information
To protect your user account, we encourage you to:- Activate two-factor authentication for your Horizon BITRADE account as well as for any other service you use that offers it. It's an extra security step that helps protect your accounts.
- Use a long and unique password for Horizon BITRADE. Do not use the same password across different websites.
- Never share your password with anyone.
- Limit access to your computer, phone, and browser.
- Log out once you have finished using Horizon BITRADE on a shared device.